Response (PJ) 09/16/2008 04:45 PM
Greetings,
This Lineage II game account has been closed due to association with another PlayNC Master account found in violation of the Lineage II User Agreement. Due to this association with a closed game account, this account will remain closed and is no longer eligible to be reactivated.
Please review the Lineage II User Agreement regarding this issue:
http://www.plaync.com/us/help/eula_lineage2.html4. ACCOUNT
(j) Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account.
Customer (Jayson P) 09/16/2008 03:35 PM
Is anyone going to respond?
Customer (Jayson P) 09/16/2008 12:03 AM
Steve, when can I expect a response?
Customer (Jayson P) 09/15/2008 01:45 PM
When can I expect someone to contact me, asap?
Response (Steve) 09/15/2008 06:55 AM
Hello Jayson,
I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.
Thanks,
Steve
PlayNC Account Support
Customer (Jayson P) 09/15/2008 06:49 AM
-- What date of birth did you use when you created the account?
01/22/1984
-- What is the Unique Account ID for all the game accounts you added to the account?
-- the 20-digit game time code originally used to activate the account?
I never used a credit card on my account.
I'm sorry but this is all I can find/remember to the best of my knowledge.
Response (GM Brad) 09/15/2008 06:05 AM
Hello Jayson,
Thank you for providing that information to us.
In reviewing the information you’ve provided, we see that some of what we’ve requested is missing from your response, or the information you’ve given us does not match what was registered to the account. This information is important and is used to assist us in locating the account as well as to verify you as the owner of the PlayNC and game account.
Please try to the best of your ability to locate as much of the information below and we will review your account issue.
-- What date of birth did you use when you created the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- What are the last 4 digits of the credit card or the 20-digit game time code originally used to activate the account?
We appreciate your patience as we work to resolve this issue for you.
Thanks,
Brad
PlayNC Account Support
Customer (Jayson P) 09/15/2008 05:54 AM
-- What first and last name did you use when you created the account? (This is not the Name I used when I created My Nc Account)
-- What physical address did you use when you created the account? (This is not the address used when I created My Nc Account)
-- What date of birth did you use when you created the account? (This is not the Dob I used when I created My Nc Account)
-- What are the 20-digit serial codes for all games you added to the account?
Lineage 2:
Exteel:
(Cannot Find the CD-Key, I Activated it online and I never saved the CD key information.)
-- What is the Unique Account ID for all the game accounts you added to the account?
-- What are the last 4 digits of the credit card or the 20-digit game time code originally used to activate the account?
I hope the information I provided will clear some of the issues
Response (Albert) 09/15/2008 02:19 AM
Hello Jayson P,
Thanks for contacting PlayNC Support.
At this time we need to verify that this is indeed your account. In order to assist you, we will need you to verify the following information:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- What are the last 4 digits of the credit card or the 20-digit game time code originally used to activate the account?
Again, thanks for your time and patience as we work to resolve this issue for you.
Thanks,
Albert
PlayNC Account Support
Customer (Jayson P) 09/15/2008 01:46 AM
"This decision has been made to keep secure the integrity of the Lineage II service as well as with the best interests of the player base in mind."
By banning my account to keep secure the integrity of the Lineage II service as well as with the best interests of the player base in mind is a complete lie. There's more to this than what your saying and I believe this bann to be an ERROR. I HAVE NEVER USED A THIRD PARTY PROGRAM AND NEVER WILL. I LEVEL WITH A PARTY I CAN'T EVEN SOLO AS A SHILIAN SAINT, is that a Crime? I Find this Unerving that you'd bann my account and not others WHO STILL ARE BOTTING IN the Game. SO are you really doing it for the interest of the botters or are you really doing it for people who play LEGIT? Again, THIS BAN is unfair/Uncalled for/and a bunch of BS. I WISH for an APPEAL.
Response (Leonard) 09/14/2008 03:45 AM
Hello Jayson,
We have thoroughly reviewed your response in regards to the termination of your account. After careful consideration of the all information available to us, including that which was from you and from our support staff, we must inform you of our final decision in this matter is to permanently close this account.
Because of this termination, you are no longer permitted to access the Lineage II service on any account as per the User Agreement. This decision has been made to keep secure the integrity of the Lineage II service as well as with the best interests of the player base in mind.
At this time we must also respectfully inform you that any further questions regarding the account termination may not be responded to, as we feel that this matter has been attended to and addressed appropriately to fully inform you of the situation.
Thank You,
GM Leonard
Customer (Jayson P) 09/14/2008 03:41 AM
I believe this to be an error. I have never used a bot program and I find it displeasing that GM overseeing banns before a release of an expansion would single my account out when I have not even reactivated my account nor was my account active for 2-3 months. Why would you ban my account for being inactive and then claim I'm botting? That’s just ludicrous. In any case, I request for an appeal and I understand your descision is final but I implore you to reconside.
Customer (Jayson P) 09/14/2008 03:39 AM
I believe this to be an error. I have never used a bot program and I find it displeasing that GM overseeing banns before a release of an expansion would single my account out when I have not even reactivated my account nor was my account active for 2-3 months. Why would you ban my account for being inactive and then claim I'm botting? that's just ludicrous. In any case, I demand an appeal. I believe this is just unfair.
Response (Adam) 09/13/2008 08:08 PM
Hello Jayson,
This mail is to notify you that your account was confirmed to be violating the User Agreement and/or Rules of Conduct by engaging in, or being related by IP address to the use of an unauthorized third-party program in conjunction with the Lineage II service.
As a result of this violation of the User Agreement and/or Rules of Conduct, this and all related accounts have been permanently closed. The account(s) will no longer be accessible and can never be reactivated.
Our decision is made in the best interest of the Lineage II service and for the player base. The decision to terminate the account(s) is final and not up for review.
User Agreement
http://www.plaync.com/us/help/eula_lineage2.htmlRules of Conduct
http://www.plaync.com/help/roc_lineage2.htmlThank you,
GM Adam
Customer (Jayson P) 09/13/2008 08:00 PM
I tried to reactivate my account just today and found that my account was blocked. Why did my account get blocked? Could someone please fix this?
Auto-Response 09/13/2008 08:00 PM
Jayson,
The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with.